Tagged: Next

Instant Technologies Announces New Release of Chime for Lync/Skype for Business: The Next Generation Service Desk for the Enterprise

Portsmouth, NH (PRWEB) May 26, 2015

Instant Technologies, a leading specialist in Unified Communications solutions, announces that the popular Chime product is revamped for version 2.1. With new management dashboards, increased functionality, new features, and full support for Skype for Business, Chime is ready to be the service desk solution of the future.

The same enterprise IM platform that supports internal communications in companies across the globe can now be used to support entire IT or sales help desks. Improved functionality makes Chime a more comprehensive solution while maintaining its scalability.

Chime provides click-to-chat functionality to service desks and IT help desks worldwide using Microsoft Lync and now Skype for Business. New dashboard designs give access to even more information at a glance, while new features include queue scheduling, agent ratings, seeker history, and more.

In addition, Chime now interacts with Chime Hub, a cloud-based portal that allows external click-to-chat services to route to internal Chime instances. With this integration, companies can use Chime to place a click-to-chat button on any public-facing website, and have customers connect through a web client to internal help desk agents.

Chime Hub is one of our favorite features of the new release of Chime, said Peyton McManus, President of Instant Technologies. It opens Chime up to a virtually limitless number of use cases that further leverages the Lync and Skype for Business platform.

With our without Chime Hub integration, Chime remains an ideal solution for internal IT help desks and service desk operations thanks to features like automatic routing, customizable agent priority levels, and agent skill tags.

Instant Chime 2.1 is available now for download. For more information or to download a free trial visit http://www.addchime.com/.

To see all of the new features in this release, visit http://www.addchime.com/whats-new.html.

About Instant Technologies

Instant Technologies specializes in developing innovative, enterprise-class IM compliance and IM based service desk applications for Microsoft Lync

NEXT Biometrics Launches High Quality Fingerprint Sensor Device with USB Interface


Oslo, Norway (PRWEB) February 19, 2015

NEXT Biometrics Group ASA (OAX: NEXT) announced the launch of the NB-3010-U, a high quality fingerprint area sensor device with USB interface.

NEXT Biometrics said that the sensor device, which it nick-named The Oyster, will serve as a reference design, but will also be offered as a ready-to use stand-alone product. It is a turnkey solution designed for Windows 7 and Windows 8.1 and compliant with and certified by Microsoft for Windows Biometric Framework, with support for other operating systems available on request, the company added.

NEXT Biometrics CEO Tore Etholm-Ids

Walkabout.im Reveals Key Technologies Driving The Next Generation of Messaging


(PRWEB) March 24, 2014

“Nextwave’s Walkabout Smart Messaging Service leverages Typesafe’s Reactive technologies — Play Framework and Akka — to power a revolutionary and highly scalable OTT messaging platform,” said Typesafe CEO, Mark Brewer. He continued: “This is a very innovative execution of our technology and we are proud to support Nextwave in this groundbreaking effort.”

Walkabouts smart messaging eliminates the redundancy of multiple messaging platforms, allowing users to connect and collaborate via browser over voice, video, chat and more. Without compelling users to install software, Walkabout contributes an intelligent agent to each conversation, empowering communication with contextually relevant information and services.

Nextwaves Walkabout is built on Windows Azure. Windows Azure is Microsofts public and hybrid Cloud platform designed for high-availability, scalability, reliability, interoperability and security across a global network of Microsoft-managed datacenters. Nextwave has chosen Windows Azure as the IaaS platform of choice using Linux virtual machines. We look forward to working with them and supporting them through our programs like Microsoft BizSpark for Start-Ups, says David LeBlanc, Windows Azure Product Manager for Microsoft Canada.

“By leveraging Neo4js world class Graph DB technology to supercharge Walkabouts social and knowledge graph features, they have made the best possible technology choice for this,” said Peter Neubauer, Co-Founder of Neo4j. He added: We look forward to supporting Walkabout as it scales into the millions and seeing which new valuable insights this uncovers as they chart the unexplored.

The messaging space is rife with jockeying by all the major social networking providers for consumer attention. In 2014, this space has witnessed unprecedented consolidation with Vibers $ 1B exit to Rakuten and the $ 19B acquisition of Whatsapp by Facebook. This has created tremendous demand for differentiated and context aware messaging features.

“OTT Messaging is a mature technology space that is ripe for disruption, said Chris Boothroyd, CEO of Nextwave Software. By adding agent-driven artificial intelligence to social networking and messaging, we can change the entire concept of what it means to communicate and make peoples lives simpler and better. Its time to harness all of that technology out there, turn it around and make it work for all of us.

The technologies of Typesafe, Windows Azure and Neo4j are critical in facilitating the Walkabout platform, and were extremely pleased to have them involved, continued Boothroyd,They are world-class leaders in their technologies, and building on their innovations provides us with the security of scale and seamlessness in transforming messaging into a whole new realm of opportunity.

About Walkabout.im

As the leaders in next generation messaging technology, were creating a revolutionary platform that will make life simpler. By using smart messaging technology to harness the all the internet has to offer, Walkabout delivers better conversations and better informed consumer decisions. Join our beta Invite at http://www.walkabout.im and stay tuned.

Its your world. Harness it.

Walkabout.im is the registered trademark of Nextwave Software Inc. All rights reserved, Patents Pending. Typesafe, Scala and Akka product names are trademarks of Typesafe or its subsidiaries or affiliates. Windows Azure is the trademark of Microsoft Corporation. Neo4j product names are trademarks of Neo Technology or its subsidiaries or affiliates.

Contact for More Information:

Nextwave Software Inc.

Chris Boothroyd

chris(at)nxtwv(dot)com

Suite 404 – 125A, 1030 Denman Street

Vancouver, B.C. Canada, V6G 2M6

TEL +1 415.800.4942

Web: http://www.walkabout.im







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