Robert Holzler – WhiteboardStrategy.com Web Development Podcast
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Here is a short demo on how to use Eclipse to create static web sites. This is for my class LIS5362 at FSU.
Video Rating: 4 / 5
Sterling, CO (PRWEB) August 07, 2014
Referred to as The Inland Empire Good Time Guide, IEShineOn.com is a website and blog sharing information about the best events, attractions, and deals happening in and around the Inland Empire of Southern California, which includes the counties of Riverside, San Bernardino and eastern region of Los Angeles county.
Appealing to local residents and visitors alike, IEShineOn.com is a valuable resource for anyone spending time around the Inland Empire. In its latest endeavor, IEShineOn.com has partnered with marketing experts S&S Pro Services in order to produce a fully-developed service to promote Inland Empire information more effectively. S&S Pro Services LLC focuses on providing full-service marketing strategies, ranging from SEO content writing, to social media marketing, to full web development.
IEShineOn.com was founded and is published by Su Pak, who is also the President of the Inland Empire chapter of the American Advertising Federation. The website offers visitors the opportunity to explore the Inland Empire area and research listings for things like shopping centers, dining options, and entertainment venues. The site also provides a wide variety of coupons and special deals with businesses in the area, providing visitors with every opportunity to make their stay in the Inland Empire both affordable and fun.
S&S Pro Services LLC representative and CEO Steven M. Smith notes that Su Paks passion for the Inland Empire area is evident in IEShineOn.com, and he predicts that this new partnership will be very successful. The website reaches out to thousands of locals while sharing the best the Inland Empire has to offer,” says Smith.
S&S Pro Services is a Sterling, Colorado-based company that provides online marketing to small businesses. With their extended experience in search engine optimization, S&S Pro Services’ specialty is in online marketing techniques, which effectively put smaller companies ahead of their competition. S&S Pro Services offers online marketing services such as web development, SEO, social media marketing, content writing, mobile media marketing, and much more. For more information, please visit ssprosvcs.com.
New Albany, MS (PRWEB) August 07, 2014
Periodontal disease is a national epidemic, with millions of Americans harboring gum infection out of sight in their mouths. Gum disease among patients in New Albany, MS may follow the averages in the country, with a majority of residents having some degree of periodontal infection that needs treatment. Many people avoid gum surgery because of fear of the cutting and stitching of gum tissue traditionally involved in the process. Now there is a gum surgery alternative that uses laser light to target the infection and the damaged tissue, leaving healthy tissue intact.
The symptoms of gum disease that patients in New Albany may see can include:
San Mateo, CA (PRWEB) August 06, 2014
San Diego, CA (PRWEB) July 31, 2014
Goodsnitch announced today the results of its analysis of customer feedback on over 2,000 restaurants. The feedback (individually called snitches) was submitted through Goodsnitch apps during 2014 and covers the entire restaurant landscape from fast food to fine dining.
In Goodsnitch apps and solutions, users dictate the path they go down. Unlike a survey, consumers move quickly in real-time to provide only the feedback they wish to provide. For each of Product and Service, customers quickly push any combination of nine drivers of good or not so good feedback. The entire process is designed so that Goodsnitch app users can provide real-time mobile feedback in as fast as 30 seconds. The resulting express feedback creates a unique new data set of fast learnings and analytics.
There were a number of significant takeaways, commented Rob Pace, Goodsnitchs founder. Among other things, the data demonstrates that the natural leaning of human beings is actually to highlight the positive versus the negative when given an efficient way to do so. One of the most powerful marketing forces for any business is authentic customer recommendations and word of mouth. Our data also shows that a key driver of patron recommendations is when a customer connects with a specific employee. These two insights alone have significant implications for customer engagement, training, retention, and building culture.
Below are highlights of Goodsnitchs findings:
CONNECTIONS MOTIVATE REFERRALS
A key factor in someone recommending a business was whether they recognized an individual employee BY NAME. When asked if they would recommend a business, customers were 57% more likely to select for sure if they also identified a specific employee for recognition via the apps Heromaker field.
Observations: This suggests that a key to repeat business and word of mouth referrals is establishing a personal relationship between customers and employees. Arguably related to the fundamental human need for connection, call this the “Cheers Bar” phenomena if customers have a connection with employees, they feel a sense of membership. This has actionable implications for time allocation and training.
Anecdotally, users note that some employees were visibly moved upon hearing they had been recognized. Users also report that after they recognize an employee, that employee provides an even higher level of service on subsequent visits. Connection is thus a two-way street that may also unlock the key to workplace happiness, retention, and great service.
A WORLD OF GOOD
Goodsnitch users provide in-the-moment feedback to businesses by pressing any combination of good” or “not so good” product or service buttons. 90.5% of users pressed good Product or Service buttons while a “not so good” button was pressed just 9.5% of the time. Both Product and Service received overwhelmingly positive feedback, with 92.2% and 88.8% positive for Product and Service, respectively. Interestingly, Product and Service were almost equally selected indicating that neither dominates the overall experience.
Observations: While we acknowledge some likely skewing (we are after all GOODsnitch), what is interesting is that we find the same general positive sentiment in our white label enterprise Express Feedback solutions where no such potential bias naturally exists. Again, the management implications are significant. If the natural customer bias is to celebrate the good (when given the opportunity to do so quickly and in real-time), this suggests a massive opportunity to lean into customer engagement as a way to unleash a torrent of positivity, build amazing workplaces and fuel a positive, customer-connected culture.
This somewhat counter-cultural finding appears to be one place where the gulf between perception and reality is particularly stark. Many managers and employees privately admit to being afraid to implement feedback solutions because they expect a negative avalanche. They are pleasantly surprised when instead they receive such overwhelmingly positive feedback. This is not a restaurant phenomenon. For example, a senior leader of a large non-profit prepared for a wave of criticism he would have to manage, only to receive 96% positive feedback including hundreds of comments that recognized individual staff and volunteers.
PRODUCT FINDINGS: QUALITY TRUMPS PRICE
The top six good Product buttons users selected (in ranked order) for restaurants in the analysis were quality, taste, value, atmosphere, price and portion size. Similarly, when restaurants missed the mark it was due to (in order) quality, taste, value, price, other and atmosphere.
Observations: Food-related product attributes outperformed economics. It was also notable that all of the top six good attributes that were chosen were selected over 1,350 times. This suggests that customer satisfaction in restaurants is a multi-variable equation versus a simple formula.
SERVICE: ATTITUDE MATTERS MOST
Of the Service attributes, there is a more clear-cut winner, particularly as it relates to the good snitches. Attitude and friendly significantly trumped speed and skill. The top six good attributes selected were attitude, friendly, speed, skill, helpful and knowledge. Conversely, the leading not so good attributes were attitude, speed, friendly, helpful, skill and proactive. Not so good attitude and speed were roughly equal, with a marked drop-off thereafter for the remaining attributes.
Observations: This again underscores that relationship is more compelling than competence. Nonetheless, the prominence of speed in the not so good rankings confirms the common sense observation that a level of service competence is required in running a restaurant or any other enterprise. These findings would suggest that a significant portion of the hiring, training, and workplace environment focus should be directed toward the teams interpersonal and emotional intelligence, not just execution. Employees who develop excellent soft skills will create connections with customers that are critical to word-of-mouth recommendations. In summary, happy employees are a key to happy customers.
This new data highlights key non-mechanical nuances of our business, commented Frank Vizcarra, CEO of the Vizcarra Consulting Group and former strategy chief at McDonalds. The food and the customer themselves must always be made the stars of the experience.
For more information on this study, the methodology and Goodsnitch, please visit http://www.goodsnitch.com or contact info(at)goodsnitch(dot)com.
The Goodsnitch mobile apps empower consumers to instantly recognize everyday service heroes and provide interactive feedback on their experiences to nearly every business and organization. Goodsnitch is free for consumers through the App Store and Google Play Store. Express Feedback by Goodsnitch provides mobile, web and tablet fast learning and interpersonal connection software solutions for enterprise.
Based in San Diego, Goodsnitchs diverse clients include the Dallas Cowboys, San Diego Padres, Tennessee Oncology, Robert Half International, YogaSix, Rock Church and the City of Albany, OR. Goodsnitch is the San Diego Regional Chamber of Commerce 2014 winner of the Most Innovative Product/Service award.
Goodsnitch was founded by former Salvation Army National Chairman and retired Goldman Sachs Partner Rob Pace and provides its custom products to many charities at no cost.
For more information, please go to http://www.goodsnitch.com.